I did something new at work today.

I'm uncertain whether it will worsen or improve a recurring situation. Basically, we provide a service that only my boss can set up. Before, I would take the customer's information to give to my boss, who would follow up. In a perfect world. In reality, the customer would have to call and come into our office for weeks to see any progress. Today, a customer came in for this service. I took their information as I usually do, but then I advised them to also go online to our website and request the service there too. What it does is start the clock. There is an expectation of timely follow through and everyone in our area will see if my boss fails to follow through. It sounds innocuous writing it all out, so I don't know why I feel so nervous about it.